Help Desk Information
We work with your school and publishers to provide access to required course materials directly through your course site at reduced prices. In general, you automatically have access to courseware and/or eBooks automatically, typically without needing to redeem a code. Unless otherwise stated, you are considered to be participating unless you opt-out.
Benefits of Inclusive Access
- Course materials at low prices
- Available at the start of class
- Easy to access
Typically course listings will include one or more notations that courses participate in our Inclusive Access program. The first notation is a course comment labelled “Inclusive Access”, and the second is a material comment saying “Inclusive Access — access this item in...” your school's Learning Management System (LMS).
For the vast majority of courses, you will see a link on your course site labelled similar to “Course Materials” (If you do not see this link, check with your instructor in case it has been labelled something else.). Simply follow that short-cut to our Inclusive Access portal and click the “Read Now” button associated with your digital textbook.
In some cases we provide access to eBooks by listing a digital purchase option for your course at Inclusive Access pricing. If this applies to your materials, simply purchase that option as normal.
How you access courseware varies based on a number of factors. We recommend that you reach out to your instructor if you need guidance.
These are specially priced print versions of textbooks provided as a optional add-on purchases to Inclusive Access materials. While Inclusive Access materials are provided through your school's Learning Management System and typically paid for through fees included with tuition, these items are purchased your directly through this site.
Please note that print upgrades cannot be used to replace Inclusive Access materials and prevent opt-out.
A few important pieces of information
The following represents typical setups for our Inclusive Access programs. Your particular school may have somewhat different procedures.
- Once your course has been created in your school's LMS, we will automatically add a “Course Materials” link prior to the start of classes. This link will open the Course Dashboard. From here, students can access content and change their participation preference. As an instructor, you will also have access to the Instructor Analytics Dashboard.
- Students must use the links provided in your school's LMS to access materials.
- Your students will have fourteen (14) days from the start of classes to opt-out of participation, and students who opt-out, drop, or withdraw from your class will not be billed.
- Students who opt-out will see an “Opt In” button during this period. They may opt in and out as many times as they wish.
- As an instructor, you will not see the opt-out button.
You will likely hear or read references to delivery methods. Please see the following for guidance.
eBooks (or “eTextbooks”) will be accessed directly through our Inclusive Access platform. In most cases, students will click the “Course Materials” link in your LMS course to access the platform and then click the appropriate “Read Now” button.
The Bookshelf eReader allows students to read, highlight, and take notes.Please note that publisher-platform eBooks (i.e. “Pearson eText”) are considered courseware for the purposes of Inclusive Access programs.
Single Sign-On Courseware
Similar to the process outlined above, except your students will click the appropriate “Launch Courseware” button.
Code Reveal Courseware
Your students will use our Inclusive Access platform to obtain an access code for their courseware. Thereafter, your students will use the publisher’s provided URL for access.Instructors are not able to retrieve an access code. The publisher is expected to provide you access.
Publisher Direct Courseware
Your students will access courseware through a separate Publisher integration with your school's LMS, and an access code is not generally required. Our Inclusive Access platform will be used for opt-out (or opting back in) only.Students who attempt to access courseware directly from publisher sites will be prompted for payment.We highly recommend contacting the publisher to make use of their support teams for assistance.